Your questions answered

We want life insurance to be simple. So we've answered some of the most common questions about life cover below. If you can't find the answer you need, just get in touch. We're here to help.


Have you seen our Cost of raising a child research? Empathy research carried out an online survey to establish the expenditure per household of Irish parents. The research was conducted among 1,000 parents of children aged 0-21 years of age across Ireland between 1st - 10th June 2015.

What is laya life insurance?

Laya life insurance is a term life insurance policy. This means that if you purchase a policy and if you (or your partner for joint policies) pass away during the term of the policy, the benefit amount on your policy will be paid to your estate.

You can choose how long you'd like to be covered for, and for how much.

Who needs life insurance?

At some point in their life, most people could benefit from having life insurance in place.

There are numourous reasons why people take out life insurance. 

If you have a young family you may want to ensure that they are looked after if you pass away. Life insurance may pay for their living expenses, school fees, that sort of thing. It could also help cover funeral and medical costs.

It’s not just parents who provide an income that should get life insurance. Parents who work full time in the home should also think about a protection plan. Stay-at-home parents in Ireland are estimated to be worth €20,000 to €50,000 a year₄, depending on the number and age of the children in the household. Add up the costs of childcare – remember it’s full-time during school holidays – transport, and all the things such as cooking, cleaning, laundry. You’ll soon realise how much it would cost to pay for all the services a stay-at-home parent provides. (Source: ₄ The Irish Times 2016)

Even if you don't have any dependants, you can use life cover to pay off debts or help settle your estate. It takes the burden off the shoulders of your loved ones. 

If you have a mortgage, mortgage protection cover is a type of life insurance pays the balance outstanding of your mortgage if you die during the life of the mortgage. This cover starts when your mortgage does and the amount of cover reduces each year as the amount you owe on your mortgage reduces. There are no additional benefits attached to this cover.

How much cover do I need?

That depends on your circumstances. If you have a big mortgage and a young family, you'll probably need more cover than someone with no dependants and a smaller mortgage.

It's a good idea to review your life insurance needs at regular intervals. Just to make sure the cover you have meets your needs.

What is mortgage protection cover?

Mortgage protection insurance is a life insurance policy that pays off your mortgage in the event of you or your partner passing away. This type of policy will reduce in line with your mortgage and give you peace of mind that the bank and the mortgage will be clear and free for those left behind.

Why choose laya life?

We already are looking after people’s every day health - now we want to protect your life.

We've built our business on a genuine wish to look after our members. Our friendly and open approach to healthcare insurance has attracted over 500,000 customers. They trust us, they know us and they like us.

We want to bring the same straightforward and friendly values to the life insurance market. We want life insurance to be simple to understand and easy to get. All you need to do is answer a handful of questions online and you're done. No fuss. No medical. No call backs.

You can go from quote to purchase in a matter of minutes.

Can laya life be used to cover my mortgage?

Most of our members take out laya life insurance policies as a top up to the decreasing term mortgage cover they might already have in place.

That way if something happened, they can rest assured that there is a plan in place to look after their loved ones beyond covering mortgage repayments.

However depending on your circumstances, laya life could act as your single mortgage cover solution.

Subject to underwriting criteria, we offer up to €400,000 in cover for up to 40 years. If this sum can cover your mortgage needs, we are happy to help. But remember, your age and health will determine the level of cover and the time period the cover is valid for. 

How long does it take to get cover?

You can get cover immediately. All you have to do is answer a few simple questions and we'll cover you on the spot.

How long do I need cover for?

That depends on your age and your circumstances. If you're in your 20s or 30s, you may need a long-term policy. 

If you are taking out cover to protect against your mortgage, your mortgage provider will require that the term of your life insurance be the same length or longer than the term of the mortgage they are providing you with.

How much will it cost?

Your premium will depend on your age, whether or not you smoke, how much cover you'd like and how long you'd like the policy to run for.

Do I need to do a medical?

No. We're big on this. No medical required. 

However, you must tell us relevant facts about your health. If we do not have accurate information your policy may be cancelled.


Can I make changes to my policy?

Of course. Circumstances change. 

You can top up your cover at any time by taking out a new policy for the additional amount you need. It's the same easy process as you completed when taking out your original policy.

How do I make a claim?

Making a claim is straightforward. We've prepared detailed information about the process on our Making a Claim page. 

Can I cancel my policy?

Of course.  From sign up, you will have a 30 day cooling off period and, outside that, if you wish to cancel you can do so.  No exit or cancellation charges will be applied.  We just require an email or letter in order for us to complete your request.


Postal Address: Laya Life, Eastgate Road, Eastgate Business Park, Little Island, Co. Cork, Ireland. 

How do I make a complaint?

We honestly hope you never have to. But if we have let you down in any way, please let us know.

You can email us at or call us on 1890 907 100.

You can also write to us at:

Customer service manager
Laya life
Eastgate Road
Eastgate Business Park
Little Island
Co Cork

What is level term cover?

Level Term Cover pays out a lump sum in the event of death, if you die within the specified term of the policy. If you do not die within this specified term, the policy ends and no monies are paid out. At the outset of the policy, you choose the sum insured that you would like and the term of the policy.

The main difference between Level Term Cover and Mortgage Protection Cover is that the sum insured for Level Term Cover does not reduce over the term of the policy.

What is single policy cover?

Single life cover covers one person only and is payable when the life covered dies during the term of the policy.

What is joint cover?

Joint Life Insurance will protect two people under one policy. Our joint policies will pay-out once only, on the first person who passes away and a claim is made within the policy term. After this claim, the joint policy will end.