Ireland’s first dedicated Healthcare Concierge Service launched by Laya Healthcare

28th August 2019: In another major first-to-market move in Ireland, laya healthcare has launched Laya Healthcare Concierge. The new and innovative benefit has been developed to help members and their loved ones navigate Ireland’s complex healthcare system. Laya Healthcare Concierge will be available on select schemes at no additional cost.

Delivered by a dedicated clinical team of healthcare professionals and based on internationally proven models of concierge healthcare, Laya Healthcare Concierge provides personalised information and friendly reassurance specifically tailored to individual’s medical needs. The launch of this service signals a major milestone for laya healthcare and indeed the market as a whole.

The concierge team, made up of experienced healthcare professionals, will help members over the age of 18 by answering any questions they might have about their diagnosis or treatment, offer guidance on how to best access public and private healthcare services and de-mystify confusing and complex medical terminology. The team will also:

  • Provide clarification on medical/clinical procedures, such as explaining exactly what a procedure or scan involves
  • Ensure members understand what to expect when admitted to hospital, and when discharged
  • Provide assistance with information on returning to work after illness
  • Identify and recommend support services available

Launching on 1st of October, Laya Healthcare Concierge will be made available initially on two schemes: Signify and Signify Plus with plans to roll the benefit out to further schemes later this year.  

Commenting on the launch, Lorraine Walsh, Director of Customer Experience at laya healthcare said: “Everyday, our members are having to make healthcare choices and decisions that can be complicated and difficult, and we want to help them. Receiving a diagnosis for any illness is a daunting and stressful time, whether it’s you that is directly affected or a loved one. At a time like this, it can be difficult to understand and navigate medical information as well as the treatments that are available.

“Through Laya Healthcare Concierge, members will benefit from a personal and friendly service that not only explains things clearly but will also hold your hand every step of the way. We’re proud to lead the way and be the first to create this incredible benefit for the Irish market”.

The Laya Healthcare Concierge team will answer questions and empower the member to make better-informed decisions about their health and wellbeing. Some of the most common questions asked of the clinical Healthcare Concierge team include:

  • What is the procedure I’m having and what does it involve?
  • How long will my recovery be?
  • What’s the difference between an MRI, CT and PET scans?
  • I’ve had a life-changing diagnosis, what do I do next?
  • Should I go public or private for this procedure?

For more information on Laya Healthcare Concierge please visit


For more information contact:

Ciarán Curran, H+A Marketing + PR. Tel.: 021 466 6200 | 083 106 1193

About laya healthcare

Laya healthcare members can avail of some of the most innovative health insurance benefits and services in the Irish health insurance market along with life insurance ( and travel insurance ( Its brand promise, Looking After You Always, represents laya healthcare’s member-centric approach, which is fundamental to its vision and values.

Laya healthcare is proudly part of AIG, one of the leading global insurance organisations in the world with customers in more than 80 countries and jurisdictions. With their experienced team and innovative insurance solutions, along with AIG’s financial backing, global expertise and long-term commitment to Ireland, laya healthcare expect to go from strength to strength, widening their offering and bringing value and innovation to Ireland’s insurance market.

Health insurance provided by Elips Insurance Ltd trading as Laya Healthcare. Laya Healthcare Ltd trading as Laya Healthcare and Laya Life is regulated by the Central Bank of Ireland. Life insurance provided by IptiQ Life SA. Laya Healthcare Limited trading as Laya Life and Laya Healthcare is regulated by the Central Bank of Ireland. Travel insurance products underwritten by AIG Europe S.A.